Terms and Conditions

The Website

We reserve the right to amend and change any information on the Napoleon & Company website (including product information) at any time, without notice. We do not represent or claim that the material contained on the website, or that any function of the website and servers will operate with complete accuracy, without interruption, delay, or will be error-free, free from defects, viruses, technical bugs, or be compatible with any other software or material. Accessing the website is entirely at your own risk. You may not transmit any data through or to our website considered defamatory, obscene, distressing, harmful, threatening, or pornographic, data which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy), or data which does not comply with relevant laws of data transmission. Please visit the FCC website for more details.

Online Shopping

We have taken specific scrutiny to present our products as proper and accurate as possible. Images seen on the website may vary due to your monitor's display and color capabilities. Therefore, we are unable to guarantee that the product images you view are completely accurate representing actual merchandise. Before an order is placed, customers should read and review the Terms & Conditions and Return Policy. These pages provide details for how our policies are dictated and enforced.

By submitting an order to us from the website, you are verifying that the payment details are accurate, valid, and correctly represented to the best of your knowledge and that when your order is processed, your order payment will be made in full. We reserve the right to cancel any order placed on the website - in this instance, you will be refunded in full and sent notification of the cancellation. If the Billing details of your order are the same as your Delivery address details, by placing an order on the website, you are confirming that you are the person referred to in the Delivery address details. Otherwise, you are confirming that you are the person referred to in the Billing details.

Site visitors under the age of 16 should not register with this website or submit any information to us.

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence, or for fraudulent misrepresentation of Napoleon & Company. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we, nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect or consequential loss of any nature, including damage to software, hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). By accessing the website, you agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


The website is controlled and operated in the United States of America (US/USA). These Terms and Conditions and all matters connected with any order you place on the website are governed by US law and you agree to submit to the exclusive jurisdiction of the US courts in relation to all matters connected with or arising out of the website and/or any order you place on the website.


We reserve the right to amend or change these Terms & Conditions at any time. If any of these Terms & Conditions are invalid or unenforcible, the remainder of any stipulated terms and conditions will continue to hold full force and effect.